OUR PRODUCTS
How can I know if the part is suitable for my car ?
I can't find the part I am looking for. What should I do?
I can't find the brand of a product.
I don't see the dimensions of a product on the website. How can I find this information?
The received product is not suitable for my car.
I have changed my mind and want to return a product. How long do I have to return it?
A deposit has been automatically added to my cart. Why?
Is my product in stock?
I can't find the original reference.
I don't know if the accessories (mounts, seals, etc.) are delivered with the product.
MY ACCOUNT
I am a professional of the automotive sector. Am I entitled to any discounts?
I want to become a customer. What should I do?
I am a private Customer. Am I entitled to any discounts?
I am a registered professional whose company is relocating. How can I change my information?
I am the president/a member of a club. Am I entitled to any discounts?
I am a registered professional and I want my order to be delivered to another address. Is it possible?
ORDERS
How can I track my order?
I have the agreement for a partial or full refund of my order. When will I receive it?
How and when will I receive my invoice?
How are the shipping fees calculated?
I've just placed an order. Which transport company will deliver it?
I have a voucher on my customer account. How can I use it?
The shipping fees for my shopping cart are estimated. What should I do?
I am waiting for a refund. How will I receive it?
I have changed my mind and want to return a product. How long do I have to return it?
You haven't sent me my order yet and I want to cancel it. What can I do?
I want to pay in 3 or 4 instalments. What are the conditions?
I choose the delivery "at the store". How many times do I have to come pick up my order?
I have chosen delivery to a Relay Point. How long will my package be available in this relay point?
I have chosen delivery to my home. What happens if I am not there?
I am a registered professional and I want my order to be delivered to another address. Is it possible?
My product will be delivered directly by your provider. When will I receive my order?
When will I receive my order?
I am about to validate my order. How can I pay for it?
I want my order to be delivered to a different address. What should I do?
I have just paid by bank transfer. Have you received it?
PAYMENT
I have the agreement for a partial or full refund of my order. When will I receive it?
I want to pay by credit card. Is it a secure page?
I have a voucher on my customer account. How can I use it?
I am waiting for a refund. How will I receive it?
I want to pay in 3 or 4 instalments. What are the conditions?
DELIVERY
How can I track my order?
I've just placed an order. Which transport company will deliver it?
I choose the delivery "at the store". How many times do I have to come pick up my order?
I have chosen delivery to a Relay Point. How long will my package be available in this relay point?
I have chosen delivery to my home. What happens if I am not there?
I am a registered professional and I want my order to be delivered to another address. Is it possible?
My product will be delivered directly by your provider. When will I receive my order?
When will I receive my order?
To find out if we deliver to your country, please go to your shopping cart via this link Then, you can select your country in the drop-down menu in " Place of delivery". If you do not find your country, you can choose "OTHER COUNTRIES" and we will contact you by email with an estimate.
AFTER SALES SERVICE
I have received a damaged part. What can I do?
The item I received is not what I ordered. What should I do?
What should I do if I don't receive my package?
I have to return a product. Do I have to pay the shipping fees?
An item is missing from my package. What should I do?
I have changed my mind and want to return a product. How long do I have to return it?
You haven't sent me my order yet and I want to cancel it. What can I do?
My part is faulty after use and it is under warranty. What should I do to apply the warranty?
